Frequently Asked Questions
Find answers for your most frequent questions.
What is included in the price?
Our prices are quoted in GB Pounds and are per item, unless stated otherwise. They include VAT at 20% but exclude postage. If you pay by card, Paypal will convert the GB Pounds value to your local currency for you, making a card payment the easiest method for customers outside of the UK.
What if I require specific colours/items?
What happens after I make an order?
You are advised to review the acknowledgement to make sure that there are no mistakes and to let us know as soon as you can should you discover a problem.
Where is my order acknowledgement?
How much will postage cost?
Our normal deliver charge is £4.99 which can take 3 to 5 working days. If your order is above £45.00 excluding of VAT then free delivery option will be available at the checkout.
Greeting cards are all delivered free of charge, regardless of the quantity
Postage rates shown on this website are for the UK only, should you wish to place an order for delivery outside the UK, please contact us for a shipping price.
Can I collect my order?
If you prefer to collect you order then we can arrange it to be delivered to our shop and organise a time and date for you to collect it.
Our Shop Address is:
2 The Green,
London N21 1AY
Phone: 0208-886 0549 ( Mon-Fri 9am-5pm )
When will I receive my order?
Sundays and public holidays are always excluded. We try to send orders out the same day, if we can, the next day otherwise. If an item is not available at London warehouse then processing can take up to 2 days, when this occurs we will notify you in advance. We will advise you when your order has been dispatched, meaning it is no longer in our possession, but has been collected by the carrier.
First class recorded mail should arrive the next day, but this is not guaranteed. Standard parcels take 3-5 working days. Special Delivery is guaranteed by 1pm the next weekday providing stock available at our warehouse;
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Do you accept other currencies?
Alternatively, for a small fee, your bank should organise a transfer in GB Pounds from your account to ours.